Refund & Returns Policy

Orders

The following conditions apply for orders:

• Availability: Items are sold and shipped on a first come, first served basis.
• Delivery: We aim to ship products within 3 days of receiving the goods. We do our best to meet the estimated delivery date but cannot always do this, in which case you will be kept informed on a regular basis. You can see the estimated delivery date of the product within the product description on our website. This date cannot be guaranteed due to potential manufacturing delays, however we do our best to estimate this date as accurately as possible. Standard delivery timelines will apply from the moment the product is shipped.
• Payment: Payment is taken and processed at the time your order is placed. If for any reason we cannot fill your order, a full refund will be issued.
• Cancellations: We will accept cancellations before the order has shipped, however if this becomes a regular occurrence we reserve the right to refuse further orders.

Orders are also subject to our General Terms and Conditions.

Payment & Shipping

You can pay online by Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay and PayPal. Note that not all options will be available in all countries.

If you order from a country that is part of the European Union, prices include local VAT of the specific ordering country. For all countries outside the EU, local charges such as import duties and/or sales tax may apply. These charges are at your expense and we recommend you to contact your local customs office for more information.

Shipping costs will be added to your order and indicated prior to final payment. All our shipments are sent from our warehouse in Denmark. The estimated delivery time is 3-6 business days to EU-countries and the USA and 4-8 business days to all other countries. Delivery times vary depending on the country and customs issues and are therefore only indicative.

In addition, Componental reserves the right to delay any order due to payment validation.

Return Policy

When purchasing from our online store, Componental gives you a 14-day money back guarantee from the day of delivery, not covering shipping costs and additional duties and/or taxes.

If you want to request a refund you need to contact us within 14 days and return your product in its original packaging. You are entitled to inspect the product as you would in a physical store - for example, unboxing and examining the device - without affecting your right to return. However, if the product shows signs of use beyond what is necessary to establish its nature, characteristics, and functioning, we may reduce the refund to reflect the diminished value.

Componental has a worldwide flat €39/$39 return fee per product to cover shipping costs and handling.

We will not compensate for products that have been lost during return shipping. Refunds will be made to the original payment method within two weeks after having received the returned item.

To start a return, contact us at returns@componental.co

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Faulty products that have been purchased from our online store can be replaced or refunded within 14 days after delivery. For products that become faulty after the 14-day guarantee period, we offer a two-year limited warranty. Please refer to our warranty section in the Terms of Service for more information.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. You may inspect and handle the product as you would in a physical store to establish its nature, characteristics, and functioning. The product must be returned in its original packaging with the receipt or proof of purchase. If the product has been used beyond what is necessary for inspection, we may reduce the refund to reflect the diminished value. The €39 return fee applies unless the item is defective.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Us

For any return questions, contact us at returns@componental.co

Componental ApS
Læssøesgade 14C
c/o Harpcore
2200 Copenhagen N
Denmark
Email: shop@componental.co
Phone: +45 71 79 90 55
VAT: DK43441175

Last updated: 2026-02-04